Privacy Policy

1 What Personal Information We Collect

We only collect personal information that you voluntarily provide when you submit an enquiry through our contact form. This may include:

• Your name
• Your email address
• Your phone number (if provided)
• Your company or organisation name (if provided)
• The content of your enquiry message
• Your IP address (collected automatically for spam prevention)

We do not collect special personal information (such as health data, race, religion, or financial account numbers) through this website.

2 Purpose of Collection

Your personal information is collected solely to:

• Respond to your enquiry about our managed IT, cloud, or software services
• Provide you with a quotation or product information you have requested
• Prevent spam and abuse of our contact form

We will not use your information for direct marketing without your separate, explicit consent.

3 Voluntary Supply & Consequences

Providing your personal information through our contact form is voluntary. You are not legally required to do so.

If you choose not to supply your contact details, we will be unable to respond to your enquiry — this is the only consequence of non-disclosure.

4 Third-Party Processing & International Transfers

Your personal information may be processed by the following third parties in the course of operating this website:

• Google LLC (USA) — reCAPTCHA v3: This site uses Google reCAPTCHA to detect and prevent automated spam. Google processes behavioural data from your browser session to generate a risk score. This constitutes a transfer of personal information to a third party in the United States. Google's processing is governed by their Privacy Policy and Terms of Service.
• Hosting provider: Our web hosting provider stores submitted form data on servers. We ensure our hosting provider maintains reasonable security standards.

5 Retention of Information

We retain contact form submissions only for as long as reasonably necessary to respond to your enquiry and for a reasonable period thereafter, typically no longer than 12 months. Email correspondence may be retained longer if required for an ongoing business relationship.

IP addresses collected for spam prevention are not linked to personal records and are not retained beyond the session.

6 Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These measures include spam filtering, rate limiting, and encrypted transmission (HTTPS).

No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

7 Your Rights Under POPIA

As a data subject, you have the following rights in terms of the Protection of Personal Information Act, 4 of 2013:

• Right of access — you may request a record of the personal information we hold about you
• Right to rectification — you may request correction of inaccurate or incomplete personal information
• Right to erasure — you may request deletion of your personal information where it is no longer necessary for the purpose collected
• Right to object — you may object to the processing of your personal information on reasonable grounds relating to your particular situation
• Right to lodge a complaint — you have the right to complain to the Information Regulator if you believe we have processed your information unlawfully

To exercise any of these rights, contact us at support@digicmx.com. We will respond within a reasonable time and at no charge for a first request.

8 Cookies

This website does not use tracking or analytics cookies. The only cookies set are functional cookies placed by Google reCAPTCHA for spam prevention purposes, as described in section 4 above. These are necessary for the contact form to function and cannot be disabled without disabling the form itself.

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated policy will be published on this page with a revised date. We encourage you to review it periodically.